Legal

Privacy Policy

Your privacy is of utmost importance to us. This policy outlines how we collect, use, and protect your personal information.

Last Updated: January 1, 2024

Kempinski Hotels S.A. ("Kempinski," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our properties.

1. Information We Collect

•Personal identification information (Name, email address, phone number, etc.)
•Booking and reservation details
•Payment information (processed securely through our payment partners)
•Communication preferences and history
•Website usage data and cookies
•Feedback and survey responses

2. How We Use Your Information

•To process reservations and provide our hospitality services
•To personalize your experience and anticipate your preferences
•To communicate with you regarding your stay and special offers
•To improve our services and develop new amenities
•To comply with legal obligations and protect our rights
•To send promotional materials (with your consent)

3. Information Sharing

•We do not sell your personal information to third parties
•We may share information with trusted service providers who assist in our operations
•We may disclose information when required by law or to protect our guests and property
•With your consent, we may share information with partner hotels within the Kempinski group

4. Data Security

•We implement industry-standard security measures to protect your data
•All payment transactions are encrypted using SSL technology
•Access to personal information is restricted to authorized personnel only
•We regularly review and update our security practices
•We maintain strict data retention policies

5. Your Rights

•Access your personal data held by us
•Request correction of inaccurate information
•Request deletion of your data (subject to legal requirements)
•Opt-out of marketing communications at any time
•Lodge a complaint with relevant data protection authorities
•Request data portability where applicable

6. Cookies and Tracking

•We use cookies to enhance your browsing experience
•Essential cookies are required for website functionality
•Analytics cookies help us understand how visitors use our site
•Marketing cookies are used with your consent for targeted advertising
•You can manage cookie preferences through your browser settings

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:

Email: faysalworkspace@gmail.com

Address: Kempinski Hotels S.A., Route de la Capite 30, CH-1223 Cologny, Geneva, Switzerland

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